Question 1

What is the importance of resolution time?

Accepted Answer

Resolution time reflects how effectively your team can handle customer inquiries, impacting overall customer satisfaction.

Question 2

How can I improve my time to resolution?

Accepted Answer

Refining workflows, providing additional training, and using Zipy's analytics to identify bottlenecks can improve your resolution time.

Question 3

How does Zipy enhance customer experience?

Accepted Answer

Zipy provides insights into user journeys and behavior, allowing teams to optimize interactions and improve overall customer satisfaction.

Question 4

What features does Zipy offer for error tracking?

Accepted Answer

Zipy includes real-time error monitoring, session replays, and advanced analytics to help teams quickly identify and fix issues.

Question 5

Can Zipy help with team collaboration?

Accepted Answer

Yes, Zipy facilitates collaboration between product and development teams by sharing actionable insights and user session data.